Effective: July 1, 2026
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Who We Are
Halftime Health, LLC ("Halftime Health," "we," "us," or "our") is a telehealth platform that connects members with licensed physicians for clinical evaluation and, where appropriate, the prescribing of compounded medications. We are a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.
This Notice applies to all protected health information (PHI) we create, receive, maintain, or transmit in connection with our services.
Our Legal Duty
We are required by law to:
- Maintain the privacy of your protected health information (PHI)
- Provide you with this Notice of our legal duties and privacy practices
- Follow the terms of the Notice currently in effect
- Notify you if there is a breach of your unsecured PHI
How We May Use and Disclose Your Health Information
Treatment
We may use and disclose your PHI to provide, coordinate, and manage your health care. For example, we share your intake information and lab results with the licensed physicians on our network (OLA Digital Health) who review your case, design your personalized protocol plan, and write prescriptions.
Payment
We may use and disclose your PHI to bill and collect payment for services. This includes sharing information with payment processors to process your subscription and any one-time fees.
Health Care Operations
We may use and disclose your PHI for our internal operations, including quality assessment, training, compliance, and business planning. For example, we may review call transcripts (with your consent) to evaluate and improve our clinical protocols.
As Required by Law
We will disclose your PHI when required to do so by federal, state, or local law, including in response to a court order or subpoena.
Public Health Activities
We may disclose your PHI to public health authorities authorized to collect information for the prevention or control of disease, injury, or disability.
Serious Threats to Health or Safety
We may use or disclose your PHI if we believe in good faith that doing so is necessary to prevent or lessen a serious and imminent threat to your health or safety, or the health or safety of the public.
Business Associates
We share PHI with third-party vendors ("Business Associates") who perform services on our behalf, including our pharmacy partners, lab providers, technology vendors, and communication platforms. All Business Associates are contractually required to protect your PHI under a HIPAA-compliant Business Associate Agreement (BAA).
Our current Business Associates include (non-exhaustive):
- OLA Digital Health (physician network)
- Licensed 503A compounding pharmacy (medication dispensing)
- ElevenLabs / Twilio (voice and SMS communication, where applicable, under BAA)
- Amazon Web Services (cloud infrastructure)
- Anthropic (AI clinical support, under BAA)
Disclosures We Will Not Make Without Your Authorization
The following uses and disclosures require your written authorization:
- Most uses of psychotherapy notes
- Marketing communications
- Sale of your PHI
- Any other use or disclosure not described in this Notice
You may revoke an authorization at any time in writing, except to the extent we have already relied on it.
Your Rights
Right to Access Your PHI
You have the right to inspect and receive a copy of your medical records and other PHI we maintain. Submit a written request to privacy@halftime.health. We will respond within 30 days. A reasonable fee may apply for copies.
Right to Request Amendment
If you believe your PHI is inaccurate or incomplete, you may request an amendment. We may deny the request if we determine the record is accurate and complete, but we will document your request and our response.
Right to an Accounting of Disclosures
You have the right to receive a list of disclosures we made of your PHI in the six years prior to your request (or since our effective date, whichever is shorter), other than disclosures for treatment, payment, health care operations, and certain other exceptions.
Right to Request Restrictions
You may request restrictions on how we use or disclose your PHI for treatment, payment, or health care operations. We are not required to agree to all requests, but we will consider them in good faith.
Right to Request Confidential Communications
You may request that we communicate with you in a specific way (e.g., by email only) or at a specific location. We will accommodate reasonable requests.
Right to a Paper Copy of This Notice
You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.
Right to Be Notified of a Breach
We will notify you if there is a breach of your unsecured PHI, as required by federal law.
Special Protections
State Law
Where applicable state law provides greater privacy protections than HIPAA, we comply with the more protective law.
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale or sharing of personal information. See our Privacy Policy for details. Note: PHI subject to HIPAA is exempt from CCPA in certain respects.
Washington Residents (My Health My Data Act)
Washington residents have rights under the My Health My Data Act regarding consumer health data. Your voice intake content and health information collected through our platform is consumer health data. See our Privacy Policy for details on your rights under MHMDA.
Substance Use Disorder Records
If applicable, records relating to substance use disorder treatment may be subject to additional federal protections under 42 CFR Part 2.
Changes to This Notice
We reserve the right to change the terms of this Notice and to make the new Notice effective for all PHI we maintain. We will post the revised Notice on our website and provide a copy upon request.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
Halftime Health Privacy Officer
Email: privacy@halftime.health
Address: 600 W. 6th Street, Suite 400, Fort Worth, TX 76102
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W., Washington, D.C. 20201
1-877-696-6775 | www.hhs.gov/ocr/privacy
You will not be penalized for filing a complaint.
Contact Us
For questions about this Notice or your privacy rights:
Halftime Health, LLC
Privacy Officer: privacy@halftime.health
600 W. 6th Street, Suite 400, Fort Worth, TX 76102