Published: July 7, 2026
Subscription & Cancellation Policy
What's included in your membership, how billing works, and how to cancel. By subscribing, you authorize us to charge your payment method on a recurring basis as described below.
1. Subscription plans
Your membership begins with a one-time $199 initial blood panel & goal analysis. Your recurring membership is authorized at enrollment but is not charged until your results are analyzed and your protocol plan is confirmed by a physician.
| Plan | Billing | Price | Best for |
|---|---|---|---|
| Foundation | Monthly | $199/mo | Establishing your baseline and starting an intelligent protocol |
| Optimizer · Most popular | Monthly | $349/mo | The full loop — stacked protocols with active, compounding adjustments |
| Elite | Monthly | $549/mo | Concierge care with a dedicated physician and ongoing testing built in |
Exact plan details, features, and pricing are displayed in the app at the time of purchase. See Plans & Pricing for full comparisons.
2. What's included — and what's not
Depending on your plan, your membership may include telehealth consultations with OLA Network physicians, lab testing coordination (via Tasso and FutureWell), prescription coordination through WellSync, access to Elise (our AI health agent), and your health dashboard, protocol tracking, and in-app messaging. Peptide and hormone protocols are included across plans; ongoing blood testing is included in the Elite plan and recommended (at additional cost) at the end of each cycle on Foundation and Optimizer.
Not included unless expressly stated: the cost of compounded medications and prescription therapies (billed separately by WellSync), lab fees beyond those in your plan, shipping and handling, emergency or urgent care, and services not listed in your specific plan.
3. Billing
Billing frequency. Monthly plans are charged on the same calendar date each month.
Automatic renewal. Your subscription automatically renews at the end of each billing period unless you cancel at least 24 hours before the renewal date. For purchases through the Apple App Store or Google Play, renewal is processed by Apple or Google and can be managed in your app-store account settings.
Failed payments. If a payment fails, we may retry the charge. Repeated failures may suspend or terminate your subscription; we will attempt to notify you by email.
Price changes. We will provide at least 30 days' advance notice of price increases. If you do not accept a new price, your subscription will not renew. For Apple subscriptions, Apple will request your consent before renewal.
4. Cancellation
You may cancel anytime. If you subscribed through the Apple App Store or Google Play, cancel from your app-store subscription settings. If you subscribed directly through our app or website, go to Account Settings → Subscription → Cancel Subscription, or contact us at support@halftime.health.
When it takes effect. Cancellation takes effect at the end of your current billing period; you keep access until then. You will not receive a prorated refund for unused time unless required by law.
Effect on care. Cancelling ends your platform access, not any ongoing medical relationship with an OLA physician. If you are actively prescribed a therapy, discuss continuity of care with your physician before cancelling. Access to your medical records and lab results is available on request even after cancellation.
5. Refunds
Subscription fees are generally non-refundable, and we do not offer prorated refunds for partial billing periods. We may issue refunds where you were charged in error, where a technical failure prevented access during a substantial portion of your billing period, or where required by law. To request a refund, contact support@halftime.health within 30 days of the charge.
For purchases through the Apple App Store or Google Play, refunds are handled by Apple (reportaproblem.apple.com) or Google under their respective policies; we cannot grant those refunds directly.
Medication and lab costs are separate from subscription fees and subject to the refund policies of WellSync and FutureWell/Tasso; these are generally non-refundable once services are rendered or medications shipped.
6. Managing your plan
Review your current subscription status, billing history, and plan details anytime under Account Settings → Subscription in the Halftime Health app, or in your Apple/Google account settings for app-store subscriptions.
7. Contact
For billing questions, cancellation help, or refund requests: Halftime Health LLC, support@halftime.health. We aim to respond to billing inquiries within 2 business days.
Related: Terms & Conditions · Privacy Policy · HIPAA Notice