What's included in membership?
Your membership covers your lab panels, the app, marketplace access, and coordination of physician reviews with our independent physician network. Every protocol is available on every plan, as its own subscription. A higher tier buys more testing and more depth of service.
What if nothing is prescribed?
Your first charge at signup covers your blood panel and physician review. Monthly membership billing begins one month after you confirm a prescribed protocol or, if the physician does not prescribe one, one month after you joined. You keep your panel and your results. Membership continues unless you cancel. If you cancel and nothing has shipped, operations may refund by hand. Refunds are not automatic. Cancel anytime. You keep access until the end of the period you already paid for.
Is the membership HSA / FSA eligible?
Your blood panels and physician reviews may be HSA/FSA eligible. The membership fee, app access, and medications are generally not. Medication eligibility depends on your individual diagnosis. Check with your plan administrator.
Can I add extra panels?
Order one whenever you need it. A standard panel is $199 and an advanced panel is $399, on any tier.
Can I change plans later?
Anytime. Move up for more testing, or step down - your data and history follow you across every tier.
How does renewal and cancellation work?
Memberships renew monthly. Before the renewal that starts each new 3-month cycle, we send a reminder at least 14 days ahead, so there is time for your blood test, goal review, and physician review. Other months, you get a receipt when we charge. You can cancel anytime; cancellation is effective through the moment of the next charge.